Return a Product
You can return all items purchased at SHEVA web-store for a full refund within 90 days of purchase.
To be eligible for a return, your item must be in the same condition that you received it, and in its original packaging. You’ll also need the receipt or proof of purchase.
To start a return, you can contact us at yuriy@shevalight.com. If your return is accepted, we’ll send you instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.
You can always contact us for any return question at yuriy@shevalight.com.
Damages and issues
Please, inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right. Any damage to the Products delivered must be reported within 72 hours of receipt of said Product. After 72 hours, the Product will be deemed to have been sent and received in perfect condition.
If you return a defective or damaged Product to SHEVA and the original packaging is not in good condition, suggesting that the defect or damage to the Product was caused upon delivery, Charles Simon reserves the right to return the Product to you and retain the sale price.
Exceptions / non-returnable items
In the certain cases certain types of items, such as personalized products or special orders are not returnable. Please do not hesitate to contact us if you have any questions or concerns regarding your item.
Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.
Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method.
Return shipping costs
Return shipping costs will be paid by SHEVA for all cases where the product is incorrect or the product defects in materials or workmanship. For other cases (e.g. you changed your mind, you want an exchange), you will be responsible for this cost.
